Bikes are selling out quickly! Secure yours today. Book Now
Find answers to common questions about rentals, repairs, e-bikes, and more. Can't find what you're looking for? Visit us during store hours or reach out via email.
We start accepting online orders for ‘Year Rentals’ in the beginning of July, and for ‘Semester Rentals’ in the beginning of December. We rent our bikes on a first-come, first-served basis, so by ordering online you will ensure yourself a quality bike for the upcoming year.
Absolutely, we are a fully operating repair shop and can accommodate all types of bikes. Getting maintenance done on a bike is very simple – just drop by Bears Bikes during store hours. It is rare that we cannot complete a repair in-store so we should have your bike back to you in about a week. If you bike requires repairs beyond our capabilities, we will transport it to a bike shop for you.
We prefer for customers to pay on the website, which accepts a range of payment methods including credit card, Apple Pay, Google Pay, WeChat, and others. We also accept cash and Venmo. We cannot accept Bear Bucks.
We are located on the South 40 just next to the Clocktower. During the school year, we are open from 5:30 PM - 7:30 PM on Wednesdays and 12:00 PM - 2:00 PM on Sundays. At the beginning of the year, we hold extended hours. If you have ordered a bike, you will receive additional information via email.
We are most readily available via email at [email protected].
Our bikes are well-maintained and extremely reliable, so they rarely have issues. For the first two weeks of the semester, we will cover the cost of all repairs. After that, you may need to pay for repairs. See the repairs page for more information.
Please visit our store during its hours. We reserve the right to deduct.
Helmets are not included with bike rentals. We are currently not selling helmets at this time, but we hope to resume helmet sales soon.
Bike rentals can be returned for a full refund for the first week of the rental period. We will not issue any refunds after the end of the first week.
Yes, for your safety and the safety of others:
WashU policy prohibits students from charging their e-bikes indoors. Please plan to charge your bike at a designated outdoor charging station.
If your e-bike needs maintenance or repairs during your rental period, please bring it back to our store. We will handle all necessary repairs to ensure the bike is in good working condition. Do not attempt to repair the bike yourself.
If the e-bike is lost or stolen during your rental period, we reserve the right to withhold your security deposit unless you provide proof that it was properly secured. The terms of the rental agreement require you to properly secure your bike.