FAQs

How do I get a bicycle?
There are two ways to rent a bike with Bears’ Bikes. The first way is to order one online. We rent our bikes on a first-come, first-served basis, so by ordering online you will ensure yourself a quality bike for the upcoming year. You can also wait until you get to school to rent a bike. During move in we will be set up outside our storefront on the South 40 trying to escape the St. Louis summer heat. Come by to either rent a bike or just chat with us about WashU life.

What is the deposit for?
Bears’ Bikes takes a $130 deposit for the bike and a $20 deposit for lock. The deposit is to ensure our bikes are cared for and returned to us. The easiest way to make sure that a bike stays in good condition is to ride it regularly and store it underneath one of the many bike shelters. Bikers can also be absolutely confident that if their bike is locked properly it will not be stolen.

Will you do repairs on my bike if I didn’t rent it from you?
Absolutely, we are a fully operating repair shop and can accommodate all types of bikes. Getting maintenance done on a bike is very simple – just drop by Bears’ Bikes during office hours. It is rare that we cannot complete a repair in-store so we should have your bike back to you in just a few days. If your bike requires repairs beyond our capabilities, it will be transported by us free-of-charge to either Big Shark or South Side Cyclery. For renters, maintenance is free unless a part has to replaced, in which case, the cost will be taken out of the customer’s deposit.

When do I pick up my bike?
You will not receive your bike while you are moving in! Move-in is an important time to do just that, and we wouldn’t want to add anymore craziness. Bikes will be distributed the weekend after the first week of classes. We’ll send you an email as a reminder as the date approaches.

What if I want my bike before class starts?
If you want your bike early, just send us an e mail at info@bearsbikes.com and request “Early Pick-Up.” You will be able to pick up your bike during orientation and will be charged an Early Fee of $25.

What is the cancellation policy?
If you decide after reserving your bike (online or in person) that you no longer want a bike for the year, there is a $50 cancellation policy. Once bike pick-up occurs though, a customer can cancel his/her reservation but will get reimbursed just for the following full semester. For example, if you cancel your reservation before bike pick-up (i.e. if you decide to bring your own bike to school) you will only be charged the cancellation fee. If you decide to cancel once bike pick-up has occured, you will get refunded for the second semester, but not the first.

What methods of payment do Bears’ Bikes accept?
Bears’ Bikes accepts cash, check, and all major credit card. Unfortunately at this time we cannot accept Bear Bucks.

What does it mean to be registered with WUPD?
The Washington University Police Department handles all police matters on the WashU campus. When a customer rents a bike and lock from Bears’ Bikes, both items have already been tagged with matching stickers that have been logged in the WUPD database. Therefore, if for any reason a bike is stolen from a Bears’ Bikes customer, the officers can find it, identify it, and get it back to the customer.

Tuesday and Thursday 6-8 PM and Sunday 2-4 PM

Contact:

314-329-RIDE
info@bearsbikes.com (preferred communication)